26.07.2010
Tomoko, Shanghai
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
26.07.2010
James, Westbank
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Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Leopold is not really close to a bus stop. I found out after two days that the best way to access the Antwerpen public transit was to cross the park and catch the tram. The front desk should be more proactive with information about public transit.
Dear Mr. Johnson, Thank you for taking the time to inform us about your stay in the Leopold Hotel. You can be assured that the front office team has been informed about your remark concerning public transport. It is thanks to your observations that we can improve our service. Hoping to meet you soon, Kindest regards, Filip Caluwaert, General Manager
18.07.2010
Huub, Utrecht
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
17.07.2010
Thierry, Bordeaux
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Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
16.07.2010
Iain, Riseley
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Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Excellent Hotel. Great city centre location with nearby parking. Recommended & will stay there again.
Dear Mr. Harding, thank you very much for your nice words and recommending The Leopold Hotel Antwerp. Hope to welcome you soon again. Filip Caluwaert, General Manager
14.07.2010
doina, seraing
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
12.07.2010
Defontaine, La Glanerie
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
09.07.2010
Edouard, Bonsecours
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Standards of housekeeping and maintenance
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Overall service and staff friendliness
Nice journey. Will come back probably. Thank you.
Dear Mr Lelievre, It is nice to read that you enjoyed your stay here with us at the Leopold Hotel Antwerp. We will be more than happy to welcome you again the next time! Kind regards, Joris Keimes, Assistant Manager.
05.07.2010
Maria, Culemborg
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Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
We had a very pleasant stay. Nice that we could check in at 8.30. Very cooperative
Dear Mrs Rietveld, What a great review to read. It is a pleasure to see that you had a pleasant stay here with us. Hope to welcome you again the next time you travel to Antwerp. Kind regards, Joris Keimes, Assistant Manager.
03.07.2010
Caitlin, Carlton North
Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness
Despite the best efforts of staff, Lots of unsupervised children were running around the lobby area late at night while we were having a quiet drink in the bar. Very annoying, but not the fault of the hotel staff.
Dear Ms Lynch, Thank you very much for sharing your nice comments with us. Indeed there was a kids party going on in the hotel that day. I apologize for this inconvenience and hope te welcome you again on a more quiet day! Kind regards, Joris Keimes, Assistant Manager.